For all our products we provide a 24 month warranty. All details of the conditions are given in the guarantee card attached to the contract. During this two year period we accept complaints, which can be sent to us by email. At this time, you will receive a complaint form, which is legally completed, should be sent to mail firstname.lastname@example.org. Well, if you add still images to the problem you are reporting. You will receive a reply within 14 days by e-mail or phone with information on how the reported case will be resolved. We take every application seriously and do not leave it unresolved.